Overview
The TracPlus mobile app lets you sign in, open any asset on your account, review its reports and events on a live map, and tailor the display to your device and preferences. This guide walks through each task in the order you will usually need it, from first sign-in to switching accounts.
Who this guide is for: customers, operators, dispatchers, fleet managers, and TracPlus team members who need quick access to asset tracking data from a phone or tablet.
What you will be able to do after reading it:
- Sign in with a TracPlus, Microsoft, or Google account
- Choose the correct user account (for example technical, demo, stock, or support)
- Find an asset and navigate the map with touch gestures
- Review an asset's reports, filter to special events, and jump to an event's location
- View data from a previous date
- Change map layers, trail display, units, time zone, and theme
- Switch between accounts safely
Quick reference: where things are in the app
|
Control |
Location on screen |
What it does |
|---|---|---|
|
Asset list (three dots and three lines icon) |
Bottom-left |
Opens the full list of assets on the account |
|
All Reports |
On the selected asset's view |
Lists every report for that asset |
|
Hide Standard Reports |
Top-right of the reports list |
Filters out routine position reports |
|
Calendar icon |
Bottom-right |
Changes the date being viewed |
|
X next to the date |
Above the main map area |
Returns to the current date |
|
Gear icon |
Bottom-right |
Opens map, display, preference, and account settings |
Note: The app is referred to as "TracPlus" throughout. You may also see it written as "TrackPlus" in older materials; it is the same app.
Before you start:
You need three things: a TracPlus Cloud user login, the app installed on a supported phone or tablet, and an internet connection for your first sign-in.
Checklist
- You have a TracPlus Cloud user account for your organisation (an individual email login is recommended over a shared usercode). If you do not have one, ask your organisation's TracPlus administrator to create it.
- You know which sign-in method your organisation uses: TracPlus email and password, Microsoft, or Google.
- The TracPlus app is installed and updated to the latest version.
- Your device is connected to Wi-Fi or mobile data.
Getting the app
|
Device |
Where to download |
Notes |
|---|---|---|
|
iPhone |
Apple App Store (search "TracPlus") |
Supports the device's light/dark mode setting |
|
iPad |
Apple App Store (search "TracPlus") |
Has a dedicated layout optimised for the larger screen |
|
Android phone or tablet |
Google Play Store (listed as "TracPlus Cloud Mobile") |
Some screens may differ slightly from the iOS app |
Permissions and connectivity
- Allow notifications if you want to be alerted to new messages. Tapping a message notification opens the messaging view.
- The app stores recent report data on your device, so you can still see last known positions when you lose coverage. New data loads once you are back online.
- The app shows your device's network status. Messages cannot be sent while you are offline.
Tip: Keep the app updated. Updates include fixes, performance improvements, and new features, and older versions may stop working as app store requirements change.
Step 1: Open the app and sign in
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Sign in with the method your organisation has set up for you; you only need to do this once per device unless you sign out.
- Launch the TracPlus mobile app.
- On the first screen, choose a sign-in method:
- TracPlus user email and password
- Microsoft account (single sign-on with your work Microsoft login)
- Google account
- Enter your credentials and complete sign-in. For Microsoft or Google, you will be taken to that provider's login page and then returned to the app.
Which method should I choose? Use the same method you use for TracPlus Cloud in a web browser at cloud.tracplus.com. If your organisation uses Microsoft 365 or Google Workspace, single sign-on is usually the simplest option. If you are unsure, ask your TracPlus administrator.
Note: Some older setups use an organisation-wide usercode. If you still sign in this way, look for the Sign in with usercode option at the bottom of the sign-in screen. TracPlus recommends moving to individual email logins.
If sign-in fails: check your email address for typos, confirm you are using the right method (for example, not trying email and password on an account set up for Microsoft sign-in), and check your internet connection. If you have forgotten your password, reset it from the sign-in screen or ask your administrator.
Step 2: Select the correct user account
One email can have access to several TracPlus accounts, so always confirm which one you are in before viewing or reporting on data.
- After signing in, review the list of accounts available to your email address.
- Select the account you need to work in.
- Confirm you are in the correct account before continuing. Common account types include:
|
Account type |
Typically used for |
|---|---|
|
Technical |
Technical setup, device testing, and configuration work |
|
Demo |
Demonstrations and training, often with sample assets |
|
Stock |
Devices held in stock that are not yet assigned to a customer |
|
Support |
Support team access for troubleshooting customer issues |
|
Your organisation's account |
Live, day-to-day operations for your own fleet |
Caution: Assets, reports, and history are specific to each account. If an asset you expect is missing, the most common cause is being in the wrong account. You can switch accounts at any time from Settings (see Step 10).
Step 3: Open the asset list
The asset list shows every aircraft, vehicle, vessel, or person tracked on the account you are signed in to.
- On the bottom-left of the screen, tap the icon with three dots and three lines.
- The full list of assets available to your account opens.
- Find the asset you need:
- Search: type part of the asset's name, callsign, or registration into the search bar. This is the fastest option on large fleets.
- Scroll: browse the list if you have only a few assets or are not sure of the name.
Each asset in the list may show extra context, such as its latest report and whether that report came in over a mobile network (GSM) or satellite. Asset icons reflect the asset type, including major aircraft makes and models.
Tip: If an asset is not in the list, check that you are in the correct account (Step 2) and that the asset has been assigned to that account by your administrator.
Step 4: View and navigate the selected asset
Tap an asset to open it on the map, then use touch gestures to get the view you need.
- Tap the asset you want to review. The map centres on its current or last known position.
- Navigate the map with these gestures:
|
To do this |
Gesture |
|---|---|
|
Move (pan) the view |
Place one finger on the screen and drag |
|
Zoom in |
Place two fingers on the screen and spread them apart |
|
Zoom out |
Place two fingers on the screen and pinch them together |
|
Rotate the map |
Place two fingers on the screen and move them in a circular motion |
- Adjust the view until the asset is clearly visible.
You can view report details directly from the asset on the map, without switching to a separate list.
Tip: If the asset's position looks out of date, the device may be powered off, out of coverage, or between reports. Check the time of its latest report before drawing conclusions. If the map is rotated and you want north back at the top, rotate with two fingers until it is upright again.
Step 5: Open the reports for the asset
Reports are the individual data points an asset's tracking device sends, such as position updates and event notifications.
- While viewing the selected asset, tap All Reports.
- Review the full list of reports associated with that asset.
- Use this area to locate events tied to the asset's activity.
Reports usually show the time, position, and other details such as speed, altitude, and heading, displayed in the units you choose in Settings (Step 10). Reports may also show whether they were sent over a mobile network (GSM) or satellite.
Step 6: Filter to show non-standard events
Most reports are routine position updates. Filtering them out makes important events much easier to find.
- Tap Hide Standard Reports in the top-right corner.
- Routine tracking reports are hidden, leaving only special (non-standard) events.
- Tap the option again to show all reports.
Use this filter to find events such as:
- Take-offs
- Landings
- Drops (for example, water or retardant drops on firefighting operations)
- Doors opening or closing
- Wheels up or down
Note: The events you see depend on the tracking device fitted to the asset and how it has been configured. If an event type you expect is missing, contact TracPlus Support.
Caution: Remember to turn the filter off when you need to see the asset's full track. A filtered list can make it look as if the asset sent fewer reports than it did.
Step 7: Jump to a specific event on the map
Selecting an event from the list takes you straight to where it happened.
- In the reports list, select the event you want.
- The app moves the map directly to the location of that event.
- Inspect the event using the map gestures from Step 4, for example zooming in to see exactly where a landing or drop occurred.
Example: to check where a helicopter landed after a mission, open its reports, tap Hide Standard Reports, then select the landing event. The map jumps to the landing location.
Step 8: Change the date being viewed
The calendar lets you review an asset's activity and trail on a past day (historic mode), then return to live data.
- Tap the calendar icon in the bottom-right corner.
- Review the calendar. Dates that contain available data are indicated, so you can see at a glance which days have activity.
- Select the date you want to inspect. The map and reports update to show that day's data and trail.
- If needed, zoom in on the selected date's data using the map gestures from Step 4.
- To return to the current date, tap the X next to the displayed date above the main screen area.
Caution: While a past date is selected, you are not seeing live positions. Always check the date shown above the map, and tap the X to return to today before monitoring live operations.
Tip: Combine the calendar with Hide Standard Reports (Step 6) to quickly review a past day's take-offs, landings, or drops.
Step 9: Change the map and display options
The gear icon controls how the map looks and how much is drawn on it.
- Tap the gear icon in the bottom-right corner.
- Choose from the available map options (for example, a street, terrain, or satellite style, depending on what is offered).
- Select what to display (trail mode):
- All assets and trails: best for a full operational picture of your fleet.
- Only the selected asset and its trail: best for focusing on one asset, and faster to load.
- If you are using an older device, choose the simplified view to reduce loading time and improve performance.
Step 10: Adjust app preferences and switch accounts
Preferences are saved on your device, so the app remembers your choices next time you open it.
- From the settings area, update display and system preferences as needed:
|
Preference |
What it changes |
Example choices |
|---|---|---|
|
Speed |
Units used for speed in reports and on the map |
Knots, km/h, mph |
|
Altitude |
Units used for altitude |
Feet, metres |
|
Location |
Format used for coordinates |
Decimal degrees, degrees/minutes/seconds |
|
Time zone |
Time zone used for report times |
Your device's local time, UTC |
|
Theme |
App appearance |
Light, dark, or match the system setting |
- To switch accounts, use the account section at the bottom of the settings area and select the account you need.
- Confirm the correct account is active before continuing work.
Note: Example unit choices are typical options; the exact list in your version of the app may vary.
Tip: Match your time zone setting to the one your team reports in (for example, UTC for aviation) so report times line up with logs and other systems.
Cautionary Notes
-
Ensure you are signed into the correct account before reviewing or reporting on asset data.
-
Be careful when filtering reports so you do not accidentally hide the information you need.
-
When using older devices, avoid loading unnecessary trails if performance becomes slow.
-
If you select the wrong date or account, return to the settings or clear the date selection before proceeding.
Tips for Efficiency
-
Use the search function in the asset list to find assets faster than scrolling.
-
Use the Hide Standard Reports filter when you only need exceptions or special events.
-
Use pinch, drag, and rotate gestures to inspect the asset view more efficiently.
-
Simplify the map display on slower devices by showing only the selected asset and trail.
-
Keep the calendar and account-switching options in mind when moving between datasets or users.