RockFLEET Device Reset Guide

Soft Reset Procedure

Using the Power Button

1. Take the reset magnet supplied with the RockFLEET device.
2. Position the magnet against the flat side of the tracker.
3. Gently move the magnet along the edge of the device until you hear a faint click, indicating the reset switch has been activated.
4. Remove the magnet and wait for the device to emit a beep.
5. The beep confirms that the RockFLEET has successfully restarted.
   
   Note: If you do not hear the click or the confirmation beep, repeat the process and ensure the magnet is moved slowly along the correct side of the device.

Alternative Reset Procedure in TP Connect App

If the device does not respond to the Power button:

1. Enable Bluetooth on your mobile device and launch the TP Connect application.
2. Select and connect to the RockFLEET device from the available Bluetooth devices list.
3. If a PIN is requested during pairing, enter the default code: 1234.
4. Once connected, open the Advanced menu within the app.
5. Tap Reboot or Restart to remotely restart the device.

After Resetting

After the device has restarted:

1. Verify the Power LED is flashing.
2. Confirm the Satellite/Network indicator shows successful network registration.
3. Confirm Bluetooth Connectivity in TP Connect app. 
4. Ensure the tracker has a clear view of the sky.
5. Check that position reports are being received in TracPlus.
6. Send a test message if messaging functionality is being used.
7. Monitor the device for several reporting intervals to confirm normal operation.

When Should I Perform a Reset?

Perform a reset if:

• The device has stopped reporting positions. 
• Messages are not sending or receiving. 
• The status LEDs indicate abnormal operation. 
• The device appears frozen or unresponsive. 
• Connectivity issues persist after moving to an area with a clear view of the sky. 
• TracPlus Support requests a reset as part of troubleshooting. 
  
  

Note: If the issue continues to happen, please contact TracPlus Support.