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RockAIR - Activate/Suspend/Deactivate

Currently, the only way to activate/suspend/deactivate your RockAIR is to contact TracPlus support.

For assistance, please contact the TracPlus support team by emailing support@tracplus.com or submit a ticket to us here - it would greatly help us if you provided the following information: 

  • Name and contact number. 
  • Name of the account that you need the device activated on
  • Device Make
  • Device Model
  • Device IMEI (Satellite and Cellular IMEI for the AGU-1)
  • Device Serial
  • TP Serial (RockAIR only)

If you are wanting to activate your device, please also include:

  • Plan to be activated on (e.g. Hotel)

Please remember that the more information you can give us, the better we’ll be able to help you.