Objective
This SOP outlines the steps to create ICE contact groups and add contacts in TrackPlus to ensure effective communication during distress incidents.
Key Steps
1. Access the Manage Menu
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Navigate to the left-hand side of your screen.
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Click on the 'Manage' option to bring up the management screen.
2. Add a Contact Person
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Click on 'Contacts' in the management screen.
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In the top right corner, click 'Add a Contact Person'.
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Fill in the contact details:
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Name: Enter the name of the contact (e.g., 'Me').
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Role: Specify the role of the contact.
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Language: Select 'English' or appropriate language.
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Phone Number: Enter a valid phone number until it turns blue.
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SMS Number: Ensure this is filled out as well.
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Email Address: Add an email address for additional contact.
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3. Verify Contact Addition
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Check that the contact name appears in the contacts list to confirm successful addition.
4. Create an ICE Contact Group
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Go back to the 'Manage' tab.
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Click on 'ICE Contact Groups'.
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Name the new group (e.g., 'Demo').
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Select the contacts you want to add to this group.
5. Save the Contact Group
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Click 'Save' to create the contact group.
6. Assign Assets to the Group
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Select the asset (e.g., 'Guardian testing device') to assign to the group.
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Click 'Save' to finalize the assignment.
7. Ensure All Assets Have Assigned ICE Contacts
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Confirm that every asset has an ICE contact assigned to avoid default notifications.
8. Understand Default Group Notifications
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If an asset does not have an assigned ICE contact group, it will default to notify the default group.
Cautionary Notes
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Ensure all contact details are accurate to avoid communication failures during distress incidents.
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Regularly update contact information to maintain effectiveness.
Tips for Efficiency
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Use consistent naming conventions for contact groups to simplify identification.
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Regularly review and update ICE contact groups and contacts to ensure they are current.