RACQ LifeFlight is a world leader in aeromedical care and Australia's most diversified service with both a fixed and rotary wing fleet — bringing emergency, lifesaving medical treatment to seriously ill and injured patients around Australia and the world.
Here’s all the good stuff
Needed an easy solution that allowed them to track assets and meet contractual requirements
Operational control is vital for the team at LifeFlight. As their team and fleet have grown, the need to know where every asset is at any point in time has become increasingly important — this includes coordinating, scheduling, and ensuring LifeFlight are meeting their contractual obligations.
Industries: Emergency Medical Services
Location: Queensland, Australia
In 1981, LifeFlight began as the Gold Coast Helicopter Rescue Service with a single-engine helicopter performing weekend beach and surf patrols on the Gold Coast. The team consisted of one permanent pilot and 15 volunteer crewmen. Today, the team run 13 helicopters and 3 fixed-wings and service a large area across Queensland. On average they attend between 6-12 accidents daily, offering critical-care to the community when required, notably to those in rural and remote communities.
LifeFlight run a 24/7 operations centre (known internally as C3) in Brisbane which functions to support every aspect of an operation from tasking the first phone call that comes in, to then facilitating the rescue and response from there — contacting the aircraft, advising the team of their mission, sending grid coordinates and supporting other parts of the mission such as fuel, ambulances on scene.
Without TracPlus, we wouldn’t be able to achieve operational control.
How the LifeFlight use TracPlus
LifeFlight was searching for a tracking solution for their ever-expanding fleet and the crew associated with them. TracPlus offered an adaptable and affordable solution, and from there we haven’t looked back. TracPlus allows LifeFlight to continuously analyse the activities of their air and ground fleet, keeping their staff safe and accounted for. With a high percentage of their work coming in regions where cellular coverage is limited or non-existent, we’re happy that we can offer a solution that keeps LifeFlight connected.
"TracPlus has given us the ability to have operational control very accurately, and consistently over many years now. Without TracPlus, we wouldn’t be able to achieve operational control," says Brian Guthrie, Chief Operations Officer.