Many of you will have received a phone call from one of our support team when you’ve accidentally hit the red button on your tracker or forgotten to turn off your automatic monitoring session, and you can be confident that that will happen every single time – no matter how many false alarms and no matter what time of the day or night!
We need you to do your part, though, and make sure that we have up-to-date information so we know who to contact when it matters.
Updating your ICE Contacts
Our support team would love to remind everyone to check their “In Case of Emergency” (ICE) contacts and update them if needed. Here are a few suggestions on the ideal contacts to put forward in case of an emergency.
ICE Tips & Tricks
- Don’t make the ICE contact the person who’s likely to be flying the plane, on the boat or with the tracker. If the worst happens, it won’t be much use.
- We require 2 voice contacts and 2 SMS contacts from you – the voice contacts are the people we call when an emergency is triggered, and the SMS contacts are the people in your organisation that will be notified by text of the event.
- You can check and update your ICE contacts yourself via mytracplus.com – just log in, update the contacts on the “My Contacts” page, then assign them to an asset on the “My ICE Contacts” page.
- If your ICE contacts are the same across all of your devices, you can just enter the details into the “Default Contacts” section on the “My Contacts” page – these will then apply to all of your assets unless you specify something different on the “My ICE Contacts” page.
Emergency Monitoring Options
As a reminder, we have 3 levels of emergency monitoring:
- Notify Only – FREE
With this option, the balls entirely in your court. TracPlus receives no notifications when a distress event happens so it’s even more critical that your ICE contacts are up to date if you opt for this.
- Notify then Call
US$5 per month: Under this option, your SMS contacts are notified first and given the option to accept and handle the incident, if they don’t it gets escalated to our support team.
- Notify and Call
US$10 per month: With this option, our support team get notified as soon as the incident happens, as well as your SMS contacts. We aim to be on the phone to you within 60 seconds of receiving the distress notification.
If you’d change to update what level of service you receive, get in touch with our support team.
As always, if you have any questions or problems, we’re here 24/7 on 03 477 8656 or email@example.com.